With Cention you can:
• handle all your channels in one system with pure OMNI-channel support
• get a full 360° view of all your customers communication, including complete history
• have chat bots working side by side with your agents with seamless transfers and full history
• route all errands to the right queue, right agents and right bots automatically
• get external help with our External expert feature
• get full statistic coverage with our Reports module
Gives you the essentials for great customer service.
Choose the channels you want and handle unlimited:
- Email accounts
- Chat fronts
- Social media pages and communications
- SMS numbers in and outbound
Move from great to "top notch" by adding functionality on top of the Foundation edition.
- Advanced errand handling
- External experts
…and much more. View the full specification.
For companies that wants it all!
All the functionality of Professional edition with business critical add ons as:
- High availability
- 24/7 phone, email and chat support
- Assigned implementation professional
- Full flexibility to support your needs
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